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Delivery Information - What happens next?


If you have ordered a bed or mattress from our next day range your item will be delivered between the hours of 8.30am to 5.30pm on your chosen day.In some instances on next day delivery orders the bed frame may arrive separate to the mattress.
This is due to the products being delivered from different warehouses from our satellite depots. Unfortunately we are unable to give specific times for deliveries due to the nature of the products being delivered and the timescales taken to deliver each item.


Our sales team will process your order through our system and if needed will order the goods through the relevant manufacturer.
Once our warehouse has confirmed the goods are ready for shipping and been quality checked, our team will contact you by phone to arrange a suitable day for delivery. In 99% of orders we will be able to offer 3 or 4 alternate delivery dates in order to work around your schedule as much as possible.

If you are unsure of the approximate delivery time of your order please check the individual products on our site. Each product has an approximate delivery time shown from placing your order. All goods are shipped out within 36 hours of arriving within our warehouse, so you can rest assured we will not make you wait any longer than needed for your order to arrive.

If for any reason we are unable to deliver within the timescale expected our team will contact you and keep you informed of the expected time of delivery.

The lead times shown on our site are approximate times given by the suppliers and may vary slightly from time to time.

Should you have any queries please email our team on

Please note that until the goods have been confirmed as ready for shipping our team may not be able to give exact dates until all quality and part checks have been carried out.

If you have any queries please drop us a line at or give us a call on 0845 5190623 Local-Rate

We are able to deliver goods to any UK mainland address. Northern Ireland, Scottish Highlands and non mainland addresses will incur additional Carriage charges and are the responsibility of the purchaser. Goods ordered for delivery in these areas will incur an additional minimum charge of £40. Due to the remote location of certain places, we are unable to give definitive delivery times. In these cases we will arrange for local couriers to arrange actual delivery dates with you.
Delivery times will vary from manufacturer to manufacturer. We will endeavour to deliver your items within the times shown on the website. Within 48 Hours you should receive an email confirming your order. Once we have an approximate delivery date a sales team member will contact you directly to arrange delivery with you. On the rare occasion that there is a delay with your item or items, we will let you know as soon as we know. We have put down realistic delivery times of all items on our website and want our customers to be 100% confident that once we give a delivery date we will give 110% to ensure your item or items arrive. All our delivery times are in most cases quicker than you would get from a high street store and are based on manufacturing production times.
If the delivery date we offer you is not suitable just speak to our sales team and we will do our utmost to arrange an alternative mutually suitable day. In the event that the only day suitable for delivery is a weekend, we are able to deliver on a Saturday. There will however be a minimum charge of 55 applicable, depending on the item and location. We are unable to offer Saturday deliveries to any of the following areas: Wales, Northern Ireland, & Scottish Islands.

We are unable to deliver to Isle-of-Man, Isle-of-Wight, and Channel Islands.

Our sales team will be happy to answer any queries you have regarding weekend deliveries

Our Current Delivery charges are:

Mattress, bed frames, headboards - 19

Divan & Adjustable Beds, guest Beds, Storage Beds, Bunk Beds Range - 27

Accessories - 19

The delivery charge we make is a subsidised charge and does not reflect the true cost of delivering the items we sell. Should you wish to return an item please be aware that should you choose to use our carriers the charge will be a minimum admin and collection charge of 55.

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Was worried when I still had not had my mattress by 4pm. But it finally turned up at 6.10pm. So was pleased in the end and its a lovely mattress
Liz Andrews
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